Last Updated: 29 July 2026
Shipping Policy
Thank you for shopping with Deck & Dice (Pty) Ltd.
We strive to process and deliver your order as quickly and efficiently as possible. Please read the following Shipping Policy to understand how we handle dispatch, delivery, and shipping-related enquiries.
1. Shipping Area
Deck & Dice currently delivers within South Africa only.
We do not currently offer international shipping.
2. Order Processing
Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.
Once payment has been successfully received, orders are generally processed and dispatched within 1–2 business days, subject to stock availability.
During busy periods, promotional events, holidays, or new product launches, processing times may be longer. If significant delays occur, we will communicate them as soon as reasonably possible.
3. Shipping Methods
We use trusted courier partners arranged through Bob Go to deliver orders across South Africa.
The courier selected for your order may vary depending on:
- Your delivery location
- Parcel size and weight
- Courier availability
- Delivery efficiency
4. Delivery Times
Once dispatched, delivery times vary depending on your location and the courier service used.
Typical delivery estimates are:
- Major metropolitan areas: 1–3 business days
- Regional areas: 2–5 business days
- Remote or outlying areas: Up to 7 business days or longer
These timeframes are estimates only and are not guaranteed.
Unexpected delays caused by weather, public holidays, courier backlogs, supplier delays, or circumstances beyond our control may affect delivery times.
5. Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery destination
- Parcel size
- Parcel weight
- Courier rates
The final shipping cost will be displayed before payment is completed.
From time to time, Deck & Dice may offer free shipping promotions. These promotions are subject to their advertised terms and conditions.
6. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Customers may use the tracking information supplied by the courier to monitor the progress of their delivery.
7. Delivery Address
Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.
Deck & Dice cannot accept responsibility for delays or additional courier charges resulting from incorrect or incomplete delivery information.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has been dispatched.
8. Failed Deliveries
If delivery cannot be completed because:
- no one is available to receive the parcel;
- the delivery address is incorrect;
- access to the property is unavailable; or
- the parcel is not collected where applicable,
the courier may attempt redelivery or return the parcel to us.
Additional delivery charges may apply for re-dispatching returned parcels.
9. Lost or Delayed Shipments
If your parcel appears to be significantly delayed or lost, please contact us promptly.
We will open an investigation with the courier to determine the status of the shipment.
Once the investigation has been completed, we will determine the appropriate resolution, which may include:
- replacement of the products; or
- a refund.
10. Damaged Deliveries
If your parcel arrives visibly damaged, we recommend that you:
- inspect the package before accepting delivery where possible;
- photograph any visible damage;
- notify us within 48 hours of delivery.
Claims for transit damage may require supporting photographs and information to assist with the courier investigation.
11. Stock Availability
All orders remain subject to stock availability.
In the unlikely event that an item becomes unavailable after your order has been placed, we will contact you to discuss the available options, which may include:
- waiting for new stock;
- selecting an alternative product; or
- receiving a full refund.
12. Pre-Orders
Products available for pre-order are dispatched once stock is received from our suppliers.
Release dates and delivery schedules are determined by publishers and distributors and may change without notice.
Where supplier delays occur, we will keep customers informed of revised delivery estimates.
13. Risk and Ownership
Ownership of products passes to the customer once payment has been received in full.
Risk in the products passes to the customer upon delivery to the delivery address provided during checkout.
14. Contact Us
If you have any questions regarding shipping or the status of your order, please contact us.
Deck & Dice (Pty) Ltd
Deck & Dice
Cedar Square
Cedar Road
Fourways
South Africa
Email: info@deckanddice.co.za
Website: https://www.deckanddice.co.za