Last Updated: 29 July 2026
Returns & Refunds Policy
At Deck & Dice (Pty) Ltd, we want you to shop with confidence. If you are not completely satisfied with your purchase, this policy explains your rights and the procedures for returning products.
This policy is subject to the Consumer Protection Act, 68 of 2008 ("CPA"), and does not limit any rights you may have under applicable South African law.
1. General Return Policy
Customers may return eligible products within 7 calendar days of receiving their order, provided that:
- the product is unused;
- the product remains unopened and sealed where applicable;
- the product is in its original packaging;
- all accessories, manuals and promotional items are included;
- the product is in a condition suitable for resale.
Returns that do not meet these requirements may be declined.
2. Products That Cannot Be Returned
For quality assurance, hygiene and product integrity reasons, the following products cannot be returned once opened, unless they are confirmed to be defective:
- Trading Card Game booster packs
- Booster boxes
- Elite Trainer Boxes
- Collector products
- Board games with broken seals
- Sleeves and deck boxes that have been opened
- Dice and gaming accessories that have been opened
- Gift cards or digital products (if offered)
3. Trading Card Products
Trading Card Game products contain randomly packaged cards.
By purchasing sealed Trading Card Game products you acknowledge that:
- contents are entirely random;
- Deck & Dice cannot guarantee specific cards or pull rates;
- disappointment with the contents of a sealed product does not constitute a valid reason for return;
- opened Trading Card Game products cannot be returned unless they are confirmed to be defective.
4. Faulty or Defective Products
If you believe a product is faulty, please contact us as soon as reasonably possible after discovering the fault.
We may request:
- photographs;
- a description of the fault;
- proof of purchase;
- return of the product for inspection.
Where a manufacturing defect is confirmed, Deck & Dice will provide an appropriate remedy in accordance with the Consumer Protection Act.
Depending on the circumstances, this may include:
- repair;
- replacement;
- refund; or
- store credit where agreed with the customer.
Products damaged through misuse, abuse, accidental damage, normal wear and tear, or failure to follow manufacturer instructions are not regarded as defective.
5. Incorrect Products
If we accidentally send the wrong product, please notify us within 7 days of delivery.
We will arrange collection of the incorrect item where necessary and send the correct product as soon as reasonably possible, subject to stock availability.
Where the correct product is unavailable, a full refund will be offered.
6. Damaged in Transit
If your parcel arrives visibly damaged:
- inspect the package where possible before accepting delivery;
- photograph the damage;
- notify us within 48 hours of receiving the parcel.
We may require photographs to assist with our courier investigation.
7. How to Request a Return
To request a return, please email:
Please include:
- your order number;
- your name;
- details of the product;
- the reason for the return;
- photographs where applicable.
Our team will advise you on the next steps.
Please do not return products without first contacting us.
8. Return Shipping
Where a return is due to:
- an incorrect product supplied by Deck & Dice;
- a confirmed manufacturing defect; or
- another error on our part,
Deck & Dice will cover reasonable return shipping costs.
Where a customer changes their mind or orders incorrectly, return shipping costs are the responsibility of the customer unless otherwise required by law.
9. Refunds
Where a refund is approved, it will normally be processed using the original payment method.
Please allow 5–10 business days after approval for the refund to reflect, depending on your payment provider or financial institution.
Shipping charges may not be refundable unless the return results from our error or a confirmed defective product.
10. Exchanges
Subject to stock availability, eligible products may be exchanged instead of refunded.
If the replacement product differs in price, any additional payment or refund will be arranged before dispatch.
11. Pre-Orders
Payments for pre-orders reserve stock allocated specifically to your order.
Pre-orders may not be cancelled for a refund simply because the customer no longer wishes to purchase the product.
If our supplier is unable to supply the product, Deck & Dice will provide a full refund.
Where publishers delay release dates or suppliers experience shipping delays, we will keep customers informed as soon as practical.
12. Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under the Consumer Protection Act or any other applicable South African legislation.
Where there is any conflict between this policy and the CPA, the provisions of the CPA shall prevail.
13. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Deck & Dice (Pty) Ltd
Deck & Dice
Cedar Square
Cedar Road
Fourways
South Africa
Email: info@deckanddice.co.za
Website: https://www.deckanddice.co.za